Orhan Genceli Resume

 PERSONAL

Date of Birth:                    May 15, 1971

Marital Status:                 Single – one child (Born; 2005)

Nationality:                       Turkish

Languages:                         Turkish Mother Tongue, English Fluent, Azerbaijan’s Native, Russian Good

Computer Skills:              Excellent Ability on MS Office, Fidelio Opera, Micros, (all hotel operating systems)

Critical Skills:                    Team focused, outstanding guest service,

Ability to work in Cross cultural environments.

EDUCATION

  • Florida International University, Miami / USA

School of Hospitality and Tourism Management

(MBA Introductory Commercial Food and Beverage Production and

Tourism and Destination Management)

  • University Of Anatolia, Eskisehir / Turkey

Business Administration, 1994 – 1998 – (Grad: 2002)

(Tourism and Hotel Management)

Hotel Management, 1991 – 1993

  • Istanbul Anatolian Hotel and Tourism Vocational High School – Turkey

Front Office, 1983 – 1987

VARIOUS PRE – OPENING, RE – BRANDING EXPERIENCE

 

COMPANY     TITLE DATE
STARBUCKS TURKEY WPS Project Turizoom.com Project consulting 2019
HOTEL PROJECT IN TURKEY AND GHANA REP. Pre – Opening gnchospitality. consulting General Coordinator 2017
BIG CHEF’S CHAIN RESTAURANTS RE-Operating Restaurantdanismanlik.com Consultant  
RUBIK’S Café Bistro – SAKARYA / TURKEY Pre – Opening rubiksbistro.com Founding Partner 2016
QALAALTI HOTEL & SPA RESORT – MEDICAL CENTER – SHABRAN / AZERBAIJAN Pre – Opening

 

www.qalaalti.com General Manager 2015
HALİÇ CONGRESS CENTER – BEYOĞLU ISTANBUL / TURKEY Re – Branding HALİÇ CONGRESS CENTER – ALIA GURME General Manager 2014
SILENCE ISTANBUL HOTEL&CONVENTION CENTER – ATAŞEHİR, ISTANBUL Pre – Opening

 

silenceistanbul.com Asst. General Manager 2012
PRENCESS HOTEL SOFİA – BULGARİA

PRENCESS HOTEL TRIMONTIUM PLOVDİV – BGL

Re – Branding DEDEMAN HOTELS & RESORTS INTERNATIONAL Director of Food and Beverage 2007

2009

KÖFTECİ RAMİZ Re Branding Concept Consulting Project consulting 2006
SİRKECİ GROUP HOTELS – İSTANBUL / TURKEY

Pre-Opening to Sirkeci Mansion Boutique Hotel and 5 New Restaurants 2 New designed Bar &Pub.

Pre – Opening

NEORİON HOTEL

SİRKECİ MANSION

IMBAT RESTAURANT

PAŞAZADE RESTAURANT

NEYZADE RESTAURANT

Re – Branding

ERBOY HOTEL

ORIENT EXPRESS HT

ILKAY HOTEL

RED RİVER PUB

 

Director of Food and Beverage

 

2004

2007

GRAND CEVAHIR HOTEL CONVENTION CENTER – İSTANBUL /TURKEY Pre – Opening

 

www.gch.com.tr Director of Food and Beverage 2003
ROYAL CARIBBEAN INTERNATIONAL – MIAMI, FLORIDA /USA Pre – Opening

(Two Months as a spot Team)

Voyager Of the Seas – Cruise Ship Asst. Food Manager 1999
INTER-CONTINENTAL HOTEL – ASTANA / KAZAKHSTAN Pre – Opening

 

Main Restaurant and In Room Dining & Bars F&B Outlet Manager 1997
GRAND HYATT HOTEL – İSTANBUL / TURKEY

Hyatt Regency Baku (1 Month as a spot Team)

Grand Hyatt Doha    (Pre- Opening spot Team)

Pre- Opening Food & Beverage Department Bar Team Leader

Bar Supervisor

Bar Supervisor

1993

1995

1996

         

SUMMARY OF QUALIFICATIONS

  • 30 years of local / international experience in the Hospitality industry
  • More than 22 years management experience in organizational leadership
  • Winner of One of the Finest Director of Food and Beverage 2002 award by The Emmitt İstanbul
  • Various international experience and multicultural skills (Fluent in English and Turkish)
  • A highly organized manager able to quickly assess needs and provide tools to resolve difficulties, enhance learning, create new ideas and improve performance

 

PROFESSIONAL EXPERIENCE

 

December 2018 – Present               GNC HOSPITALITY CONSULTING MANAGEMENT – ISTANBUL / TURKEY

Managing Partner

We provide the most extensive and comprehensive consultancy services to our clients when it comes to ensuring a hotel starts operation and continues in a successful manner.

 November 2017 – Sep. 2018            WYNDHAM HOTELS & RESORTS – BAĞCILAR – ISTANBUL / TURKEY

General Manager (Opening Period)

(5 stars and 4 stars 2 hotels with 192 guest rooms Spa and Medical Center, Sport Complex and 4 F&B Outlets 360 beds).

  • TRYP by Wyndham Istanbul Airport
  • Hawthorn Suites By Wyndham İstanbul Airport

Managing the hotel in accordance with the vision & mission of the company by creating appropriate strategies, administrating  total operation of each department, overseeing and approving the  preparation of annual budget, making sure that guests expectations are met at all times, carrying out sales & marketing activities to maximize hotel’s total revenue, establishing sound relationship with companies, travel agents and staff, keeping  the hotel well maintained by strict and continuous  follow up.

January 2015 – May 2017                QALAALTI HOTEL & SPA RESORT – MEDICAL CENTER – SHABRAN / AZERBAIJAN

General Manager (PRE OPENING)

Pre-Opening (Five-star resort hotel with 220 guest rooms Spa and Medical Center 4 F&B Outlets 380 beds). Managing the hotel in accordance with the vision & mission of the company by creating appropriate strategies, administrating  total operation of each department, overseeing and approving the  preparation of annual budget, making sure that guests expectations are met at all times, carrying out sales & marketing activities to maximize hotel’s total revenue, establishing sound relationship with companies, travel agents and staff, keeping  the hotel well maintained by strict and continuous  follow up.

April 2014 – January 2015                HALİÇ CONGRESS CENTER – BEYOĞLU, ISTANBUL / TURKEY

General Manager Operations

In charge of all Operating company (Alia Gurme) as a General Manager. Reporting to the Company CEO, Second Largest Congress Center in Istanbul. Spread out over an area of 102,000 m2, with 16,000 m2 of outdoor space, the Haliç Congress Center is comprised of Galata Ball Room and four main interconnecting structures, 24 meeting rooms, service capacity of ten thousand people simultaneously.

December 2012 – April 2014            SILENCE ISTANBUL HOTEL&CONVENTION CENTER – ATAŞEHİR, ISTANBUL / TURKEY

Assistant General Manager (PRE OPENING)

Pre-Opening hotel, Reporting to General Manager, one 5 stars hotel 342 rooms, one 4 stars hotel 262 rooms, total Two hotels and 14 F&B Outlets 1200 beds, 612 rooms The Larges Convention Center in Asia side of Istanbul,

August 2011 – October 2012           MARITIM PINE BEACH HOTEL & CONVENTION CENTER– BELEK, ANTALYA / TURKEY

Hotel Operation Manager

Reporting to General Manager, Responsible of setting and running the entire Convention and Food & Beverage, Convention Sales, Purchasing, Housekeeping, Entertainment Departments, Larges Convention Center in Antalya, 19 F&B Outlets 2200 beds, 750 rooms.

December 2009 – July 2011             RADISSON BLU LEOGRAND HOTEL & CONVENTION CENTER–CHISINAU/MOLDOVA

Executive Assistant Manager – Food & Beverage & Sales Marketing

Reporting to General Manager, Supervising Food& Beverage and Convention Sales Departments. The Larges Convention Center in Moldova, 6 F&B Outlets 350 beds, 220 rooms.

July 2007 – November 2009             DEDEMAN HOTELS & RESORTS INTERNATIONAL – ISTANBUL

Cluster Food and Beverage Manager (PREOPENING – RE BRANDING)

At Dedeman Holding Hospitality Group, I worked as “New Projects Opening Manager” Opening to Dedeman Hotel Sofia and Plovdiv / Bulgaria, Previous “Princess Hotels” Dedeman Hotel Şile – İstanbul, at these three hotels, I managed establishing Dedeman and international hospitality standards to the hotels.

 May 2004 – June 2007                      SİRKECİ GROUP HOTELS – İSTANBUL / TURKEY

Director of Food and Beverage (PRE OPENING)

Reporting to Company CEO, Responsible for 5 hotels, 14 F&B outlets, Pre-Opening to Sirkeci Mansion Boutique Hotel and 5 New Restaurants 2 New designed Bar & Pub.

 Feb 2003 – May 2004                        GRAND CEVAHIR HOTEL CONVENTION CENTER –İSTANBUL /TURKEY

Food and Beverage Manager (PRE OPENING)

I worked as “Food and Beverage Manager in the first Convention Hotel in Istanbul with 320 rooms, 25 Meeting Rooms, 2 convention center, 1-largest Ball room in Istanbul, 14 outlets, I began to work in phase of right after the hotels construction, and conducted all works for forming all divisions.

May 1999 – Feb. 2003                       ROYAL CARIBBEAN INTERNATIONAL MIAMI, FLORIDA /USA

World’s biggest International Cruise Company based in the Miami, cruising to around the world, I supported to pre opening Cruise ship, Voyager of the Seas.

Rhapsody Of The Seas

Asst. Manager of Food  and Beverage

Windjammer Restaurant-Informal& Solarium Café, Room Service

Splendor Of The Seas

Asst. Food  Manager

Windjammer Restaurant-Informal & Solarium Café

May 1998 – May 1999                      INTER-CONTINENTAL HOTEL – ASTANA / KAZAKHSTAN (PREOPENING)

F&B Outlet Manager (PRE OPENING)

5 Star, 258 room/2 Presidential suites hotel with food and beverage operation including buffet restaurant (24-hour), American Grill restaurant, Italian fine dining restaurant, in-room service, mini bar, 8 meeting rooms with fully hi-tech equipment, 2 ballrooms with 700 guest capacity, discotheque for 750 guests, English pub, lobby lounge, casino bar and restaurant, Roof Nightclub for 250 guests and spa juice bar.

 September 1993- April 1998            GRAND HYATT HOTEL İSTANBUL, TURKEY (PRE OPENING)

(03/97 – 05/97)   Agora Restaurant & Room Service Asst. Manager

(06/95 – 01/97)   Harry’s Bar Asst. Manager

(09/93 – 05/95)   Team Leader Polo Lounge& Harry’s Jazz Bar

5 Star, 367 deluxe room hotel with main buffet restaurant, restaurant service bar, Italian fine dining restaurant, nightclub (Harry’s Jazz Bar), cigar lounge (Polo Lounge), banquet facilities; 7 meeting rooms, 400 guest capacity ballroom, banquet bar, mini bar and pool restaurant & bar

June 1991 – August 1993                  FUATPASHA HOTEL – İSTANBUL, TURKEY

Restaurant Supervisor

ADDITIONAL TRAINING & COURSES

  • Wyndham Hotels & Resorts

GM Hospitality Management Program – Istanbul 2018

General Manager Training – 2018

GM Step Up Magic Course – 2018

  • HILTON WORLDWIDE UNIVERSITY

New General Manager Training – 2017

GM Hospitality Management Program – 2017

Executive Leaders in Luxury program – 2017

Revenue Management – 2017

Property Operations – 2017

  • Silence Istanbul Hotel & Convention Center

ISO 9001– 2200 – 14001 – 18001 Preparing of the Standards Training, Istanbul – 2013

ISO 9001– 2200 – 14001 – 18001   Internal Auditor Training Istanbul – 2013

Marketing for hotels in GDS and Internet – 2013

Computer Skills Course, Elektra V4, Istanbul – 2013

  • Maritim Pine Beach & Resort Convention Center

ISO 9001-2200 Standards Training, Antalya – 2012

  • Dedeman Hotels & Resorts

Computer Skills Course, Opera, Sofia – 2009

GM P&L and Budgeting Course – 2008

Computer Skills Course, Opera 2008

  • Cornell University, Brussels – Belgium

Strategic Marketing for Hotel and Restaurant – 2008

  • Royal Caribbean Cruise Line

Department Manager Training Miami – 2000

Team Working Training, Spl. of the Seas – 1999

Managerial Leadership Skills, Miami 1999 – KISS Training RCCL, Miami – 1998

Hygiene and USPH Training (on Board) – 1998

Ability to work in cross cultural environments and expectations skills 1998

  • Inter-Continental Astana Kazakhstan

Department Manager Training 1997

Craft Training –1997

Russian Language Course – 1997

  • Hyatt Regency, Istanbul

Revenue Management – 1997

Outlet Manager Training– 1996

P&L and Budgeting Skills Course – 1996

Hotel Management Cross Trainee – 1995

Train to Trainer Course – Leadership Skills Course – 1995

Social Skills Course – 1994

Wine and Spirit Education Trust – 1993

  • American Culture Language School, Istanbul

English Language Course– 1992-1994

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